Booking Policy

You can book your appointment through my Website, Facebook Page, Email and Phone Number (Call, Text and Whatsapp). Please leave your general details and your email. You will receive confirmation of your booking by text/email.
A reminder text/email will be sent out 24 hours prior to your appointment to the phone number/email supplied.

If you bought any treatment from my website (packages, single treatments, gift vouchers, combination gift vouchers) please hurry up to book your appointment by using the contact details listed above. All the products sold online are valid 6 months from the date of purchase and refund is not offered after that time.

Refund & Cancellation Policy

While I reserve my time to provide you with the best massage available, I have the following cancellation policies.

Early Cancellation

If you cancel at least 48 hours in advance of your appointment, I will reschedule the appointment or provide a full refund of the price you paid at the time the appointment was scheduled.

Late Cancellation

If you cancel at least 24 hours in advance of your appointment but under the 48 hours notice above, I will reschedule the appointment or provide a 75% refund of the price you paid at the time the appointment was scheduled.
If you cancel with less than 24 hours notice, I will reschedule your appointment but no refund is offered.
No Show
If I show up at your site and you are not at the designated meeting place within 15 minutes of your appointment start time, you will be considered a “no show.”
I will reschedule your appointment but no refund is offered for “no show” clients.
Thank you for reading this policy. I look forward to providing you a quality massage.

Terms and Conditions

Gift Vouchers

Gift Vouchers cannot be redeemed for cash and are non-refundable.
Gift Vouchers can only be used to pay for treatments.
Gift Vouchers are available as a E-Gift Vouchers (they can be purchased online through my website) and as a Paper Gift Vouchers (contact me if you wish one).
Printed email, as a proof of purchase of E-Gift Vouchers, needs to be shown on the day of treatment..
Gift Vouchers cannot be used in conjunction with any promotion, offer or discount.
Gift Vouchers are valid for six months from the date of purchase until the expiration date shown on the voucher and cannot be used after this time.
A reminder text or email will be sent out 2 weeks prior the expiration date of the Gift Voucher to the email phone
number/email supplied.
Whilst all effort is made to ensure treatments are available as advertised, there may be times where certain
treatments may be withdrawn at any time without prior notice. All treatments remain subject to availability.

Loyalty Card

The Loyalty Card is issued by and remain property of Robert Matzuzi – Massage Therapist which reserves the right to
withdraw and alter scheme at any time without notice.
Photocopies of the Loyalty Card will not be valid.
Robert Matzuzi – Massage Therapist does not accept liability for lost, stolen or damaged cards.
One Loyalty Card will be given to each new client and is to be used by one Client only per card.
One loyalty point will be earned at each treatment (full price or discounted). Loyalty points will not be earned with
free treatments.
Once nine stamps have been collected in accordance with terms and conditions, the client will be given a free choice
treatment of 1 hour (the tenth). This will need to be booked within 1 month or offer will be invalid.
Loyalty Card is valid for 18 months from the date of issue.

Packages

The full price of the package must be paid upfront before or at the time of the first treatment, a receipt as a proof of
purchase will be issued.
Clients who wish to buy a package need to book the next treatment at each treatment.
The time interval between the treatments must not exceed 3 months.
Packages are non-refundable and they cannot be changed with another package.

Refer a Friend Promotion

Clients who Refer a Friend will get 20% off on a treatment of their choice.
Robert Matzuzi – Massage Therapist reserves the right to withdraw and alter scheme at any time without notice.
The requesting Clients will need to fill in a ‘Refer a Friend Form’ providing Friend’s details. The Form will be signed by
Client and Therapist. Two copies will be issued (one for each part).
Client’s Friend can book an appointment within 3 months after which the Form will be invalid and the requesting
Client needs to fill in a new ‘Bring a Friend Form’ if they still wish.
The requesting Client will receive a 20% off on a treatment ONLY after the Friend treatment occurred.
The same Client can bring more clients.
The promotion cannot be used in conjunction with any other promotion, offer, or discount.

10% off First Treatment

All new clients will receive a 10%off on their first treatment when booking online. Offers apply for single treatments of 60mins, 90mins and 120mins and are excluded Packages and Gift Vouchers. Please apply coupon code 10%FIRST at the checkout to redeem your discount. Offer is not compatible with other offers and promotions.

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